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SUPPORT CENTER

  • What products do you currently sell?
    ○ Video presets (LUTs) - compatible with a large number of video editing programmes. More info can be found on the product page. ○ Cinematic Sound effects ○ Video transitions ○ Lens Flare effects ○ Cinematic Intros&Outros ○ We are working on new products. Feel free to suggest us what you may need at support@paramountmotion.com
  • How to use your products?
    ○ Instructions for most apps are located within the product archive (each product page states which instructions are included). ○ However, we are happy to help you find any specific ones for your software. Email us with any questions to support@paramountmotion.com
  • Which video editing apps / app versions are your products compatible with?
    ○ Each product page contains this info. Please check compatibility before making a purchase. ○ Email us at support@paramountmotion.com if you are not 100% sure if your app will work with a certain product.
  • What to do if you did not receive a download link?
    ○ Check your Spam folder as some mail gets rejected by filters. ○ If your Spam folder is empty: please write to us at support@paramountmotion.com stating your name. We will find the transaction and resend you the link.
  • What to do if I can’t download the purchase:
    ○ Send us an email to support@paramountmotion.com and we will help you find a solution.
  • Payment methods we accept for purchases:
    ○ For convenience, we accept PayPal and all major credit cards, including American Express, VISA, MasterCard and Discover. If you need any additional help with credit card payment, please contact us.
  • Can I get a refund?
    ○ Due to the fact that we sell digital goods, we operate no refunds policy. However, we provide full pre / after sale support and will be happy to find solution to any possible questions that you may have. So get back to us at support@paramountmotion.com with any questions / suggestions.
  • What is the best browser for downloading?
    If you have any issue when downloading your files on Safari, please try to download via Google Chrome browser. If you need any additional support, please contact us at support@paramountmotion.com
  • How does your license agreement work?
    The License include: Free or commercial, monetized or not, for-profit or not-for-profit – you can create as many End Products as you like! Examples of End Products: apps, games, podcasts, websites, live performances, videos, DVDs, films, YouTube, TV shows and advertisements. What you can’t do with our products: You may not upload the Products to websites, torrents, portals etc. for download. You may not sell, transfer, or sublease the Products to any other party. You may not resell the Products by themself or as part of a package except as embodied within your own Project or your clients Project.
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